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Project Manager - Surgical Services: Epic Electronic Health Record

Company: Mayo Clinic
Location: Rochester
Posted on: January 27, 2023

Job Description:

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, ) and ranked in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to patients from a wide variety of backgrounds. We aim to diversify our workforce to represent the communities we serve and continue to create an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. This commitment to diversity is woven into the fabric of Mayo Clinic - we embrace these values as we serve our patients, employees, students, suppliers, and communities. Become part of the legacy that embraces our differences and enables us to provide the best care to patients from all over the world.

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits . Eligibility may vary.

Position description
This position will support Epic Electronic Health Record within Surgical Services.

This position will require a combination of telework and onsite presence. Expectations will be discussed throughout the hiring process.

The Surgical Services EHR Project Management Office partners closely with Surgical & Procedural Committee via the MCSEEMA subcommittee to optimize Mayo's electronic health record instance of Epic, Plummer Chart. They provide direct support to the enterprise surgical practice and lead practice-driven projects working closely with physician and administrative sponsors. They collaborate with Plummer Chart Operations Team (PCOT) to deliver solutions.

The Project Manager (PM) works independently assuming primary responsibility for planning, directing, coordinating and delivering project activities through the entire project life cycle (from initiation to hand off to customer) that are broad in scope. The PM is responsible to achieve project objectives and completion on time, on budget, and in conformance to Mayo Clinic project management methodologies and standards.

The PM may independently lead one or multiple medium to large projects that have department or site level strategic importance. Project work has moderate to high risk and risk interdependencies, may have several interrelationships, and may have moderate to high costs associated. Responsible for managing established budget, participates in the creation and tracking of project budgets. Position requires strict adherence to budget management and guidelines of both the assigned department and the institution.

Facilitates problem-solving, decision-making and change management, taking prudent actions to accomplish project objectives under minimal supervision. Calls upon experience to manage projects, and is competent in the implementation of project results. Applies negotiations skills characterized by entrepreneurial thinking. Must have strong business acumen and ability to work with diverse functions and build relationships. May require matrix supervision, and evaluation of staff from other departments, divisions, and contractors/vendors. May have direct and indirect reports. Responsible for demonstrating the project focused culture, and advises other staff regarding PM practices, methods and standards. Performs additional job functions as detailed by immediate supervisor.
Use and application of Agile methodologies is important to this role. May be responsible for monitoring scrum processes and meetings. May work to increase efficiency, motivate the team, and advocate for changes to ensure quality and timeliness. Leading project teams may include the following:

(1) Guide teams on Agile practices and values to implement critical projects
(2) Assess maturity of the team/organization and coaching to higher levels, at a sustainable pace
(3) Remove impediments or guiding team to do so; escalating to management when appropriate
(4) Build a trusting and safe environment where problems can be raised and resolved
(5) Facilitate work without coercion, assigning, or dictating
(6) Facilitate discussion, decision-making, and conflict resolution
(7) Support and educate Product Owner, especially on creating the backlog and refining it


  • Bachelor's degree with 7 years of experience in Project Management and business related activities or Master's degree with 4 years of experience in Project Management related activities.
    Additional qualifications
    • Project Management Professional (PMP) Certification preferred. Education preference: project management, business administration, management.
    • Candidates should also include any certifications they have, which may include but are not necessarily limited to Certified Product Management, Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), PMI Agile Certified Practitioner, and/or Certified Scrum Professional (CSP).
    • Project Management experience supporting the surgical practice and/or Epic Electronic Environment EHR
    • Previous experience managing projects across multiple sites and multiple disciplines
    • Knowledge of Epic EHR and ERIS/Informatics/Clinical Systems Education Support Teams
    • Knowledge of Mayo Clinic Project Management Life Cycle and Governance (including the Clarity System)
    • Experience in supporting the Surgical Practice in workflow optimization and EHR change request approval process and implementations
    • Experience in managing large teams of direct/indirect staff, team development, team building, coaching, and consulting.
    • Excellent verbal and written communication skills, high level of emotional intelligence, self-motivated, commitment and strategic insight, and highly organized.
    • Requires skill in effective decision making and consensus management.
    • Reliable and collaborative team player
      Exemption status

      Compensation Detail
      $82,950.40 - $124,467.20/year. Education, experience and tenure may be considered along with internal equity when job offers are extended.

      Benefits eligible

      Full Time

      Hours / Pay period

      Schedule details
      Monday-Friday core hours with flexibility to support project needs. Combination of telework and onsite presence required.

      Weekend schedule
      No scheduled weekends, though this position requires flexibility to support business needs.

      International Assignment

      Site description
      Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

      Heather Miller

      As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Keywords: Mayo Clinic, Rochester , Project Manager - Surgical Services: Epic Electronic Health Record, Accounting, Auditing , Rochester, Minnesota

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