Financial Counselor - Albert Lea
Company: Mayo Clinic
Location: Albert Lea
Posted on: November 26, 2022
Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World
Report, 2022-2023) and ranked #1 in more specialties than any other
care provider. We have a vast array of opportunities ranging from
Nursing, Clinical, to Finance, IT, Administrative, Research and
Support Services to name a few. Across all locations, you'll find
career opportunities that support diversity, equity and inclusion.
At Mayo Clinic, we invest in you with opportunities for growth and
development and our benefits and compensation package are highly
competitive. We invite you to be a part of our team where you'll
discover a culture of teamwork, professionalism, mutual respect,
and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional
information please visit Mayo Clinic Benefits. Eligibility may
The Financial Counselor is responsible for promptly assisting
patients with their financial clearance prior to, during, or after
their treatment period. This position is responsible for obtaining
and updating insurance, financial, and demographic information
within the Epic environment. Courteously and professionally helps
patients and/or their families understand and assist with options
to cover their financial obligations including but not limited to:
co-pays, deductibles, and co-insurance. In addition, the counselors
may assist patients with Medicaid, Third Party eligibility and
Charity Care applications and processing. Responsible for
establishing payment plans and collecting true self-pay and
self-pay residual balances as necessary. Responsible for assisting
patients with ad-hoc financial issues as needed prior to, during
and following their treatment at Mayo Clinic. This role requires
adherence to quality assurance guidelines as well as established
productivity standards to support the work unit's performance
High School Diploma and 2 or more years of relevant experience
Bachelor's degree required.
Ability to read and communicate effectively. Basic
computer/keyboarding skills, intermediate mathematic competency.
Good written and verbal communication skills. Knowledge of proper
phone etiquette and phone handling skills.
Position requires multiple years of experience in a health care
setting involving customer service to become knowledgeable in
practices involved in patient financial counseling and/or
coordination of services related to insurance verification. Basic
knowledge of self-pay collections, medical terminology, ICD10
knowledge, and a functional understanding of insurance is
preferred. Requires excellent verbal communication skills, and the
ability to work in a complex environment with varying points of
view. Must be comfortable with ambiguity, exhibit good decision
making and judgment capabilities, attention to detail. Incumbent
must be self-motivated, self-directed and highly organized who will
promote a productive, collegial workplace and be a professional
ambassador for Mayo Clinic. Ability to prioritize work and handle a
variety of tasks simultaneously is necessary in this position.
Belief in the mission and strong ethical conduct is essential. Must
possess excellent interpersonal skills and have the ability to
interact on a professional level with individuals from diverse
backgrounds. Knowledge of and experience using an Epic RC/EMR
system is preferred.
$19.85 - $26.82/ hour
Hours / Pay period
Normal business hours Monday through Friday.
Not typically scheduled unless there is a business need.
Albert Lea is a community of 18,000 in scenic Southern MN,
surrounded by several lakes and located just 90 minutes south of
Minneapolis and 60 miles from Mayo Clinic in Rochester. Excellent
family amenities include a community focus on education (new high
school, superb test scores), 38 city parks, 6 nearby golf courses,
cultural events, festivals, performing arts, 250 miles of groomed
snowmobile trails, Blazing Star Recreational Trail, and Audubon
Nature and Wildlife Preserve. Austin is a community of 23,000
surrounded by prairies, rivers and valleys just 90 minutes south of
Minneapolis/St. Paul and 40 minutes west of Mayo Clinic in
Rochester. Excellent public and parochial education system,
including programming for students with special needs and gifted
students. Great recreation options including trout fishing,
hunting, cross-country skiing, camping, hiking, cycling,
indoor/outdoor tennis, canoeing and golfing.
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
Keywords: Mayo Clinic, Rochester , Financial Counselor - Albert Lea, Accounting, Auditing , Albert Lea, Minnesota
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