Guest Services Agent - Union Full-Time
Company: The Hotel Minneapolis
Location: Minneapolis
Posted on: May 8, 2024
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Job Description:
Guest Services Agent - Union Full-Time Job Locations
US-MN-Minneapolis Requisition ID 2024-47435 Category Front Desk /
Guest Services Position Type Regular Full-Time FLSA Status
Non-Exempt Location Name The Hotel Ivy About Us Hotel Ivy is a true
luxury, Forbes recommended hotel in downtown Minneapolis. We're an
intimate, boutique hotel with a limited 136 guestrooms and unique
event spaces. From our famed Penthouse atop the Historic Ivy Tower,
to our three new onsite restaurants and bars, and our Forbes 4 Star
retreat at Anda Spa and Fitness, we're the perfect complement to
time spent in the Twin Cities! Our gracious team is ready to
welcome you to the family. You can be part of a passionate group of
people that has fun, works hard, and loves one another. When you
join the HEI family, you also get the benefit of the HEI Loves
culture. HEI Loves is dedicated to celebrating our associates by
offering the most competitive compensation, benefits, and PTO
programs. Our associates are also eligible to take advantage of
everything from health and wellness packages and robust retirement
plans to travel benefits, product and service discounts, and much
more. Don't meet every single requirement of this job? Studies have
shown that women and people of color are less likely to apply to
jobs unless they meet every single qualification. At HEI we are
dedicated to building a diverse and inclusive workplace, so if
you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, we
encourage you to still send in your information. You may be the
perfect candidate for this or for other roles within our
organization! We value U.S. military experience and invite all
qualified military candidates to apply. Overview Assist guests with
arrival and departure from hotel, while providing positive guests
experiences. Responsibilities Greet customers immediately with a
friendly and sincere welcome. Use a positive and clear speaking
voice, listen to and understand requests, respond with appropriate
action and provide accurate information such as outlet hours and
local attractions. Complete the registration process by inputting
and retrieving information from a computer system, confirming
pertinent information including number of guests and room rate.
Promote HEI Hotels and Resorts and brand marketing programs. Make
appropriate selection of rooms based on guest needs. Code
electronic keys. Non-verbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, coupons
and refreshment center keys as appropriate. Verify and imprint
credit cards for authorization using electronic acceptance methods.
Handle cash, make change and balance an assigned house bank. Accept
and record vouchers, traveler's checks, and other forms of payment.
Convert foreign currency at current posted rates. Post charges to
guest rooms and house accounts using the computer. Promptly answer
the telephone using positive and clear communication. Input
messages into the computer. Retrieve messages and communicate the
content to the guest. Retrieve mail, small packages and facsimiles
for customers as requested. Close guest accounts at time of check
out and ascertain satisfaction. In the event of dissatisfaction,
negotiate compromise, which may include authorizing revenue
allowances. Field guest complaints, conducting thorough research to
develop the most effective solutions and negotiate results. Listen
and extend assistance in order to resolve problems such as price
conflicts, insufficient heating or air conditioning, etc. Remain
calm and alert especially during emergency situations and heavy
hotel activity. Plan and implement detailed steps by using
experienced judgment and discretion. Comply with attendance rules
and be available to work on a regular basis. Perform any other job
related duties as assigned. Qualifications High school diploma or
equivalent required, and college degree preferred. Ho el experience
preferred. Considerable skill in the use of a calculator to prepare
moderately complex mathematical calculations without error. Ability
to effectively deal with internal and external customers, some of
whom will require high levels of patience, tact and diplomacy to
defuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout front office and continuously
perform essential job functions. Ability to access and accurately
input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to establish and maintain effective working relationships
with associates, customers and patrons. Effective verbal and
written communication skills. Ability to adapt communication style
to suit different audiences, such as effectively communicating with
supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts
is committed to providing a comprehensive benefit program that
offers you choices for your physical, mental and financial
wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical
and Dental programs through Anthem Blue Cross Blue Shield as well
as Vision insurance programs through EyeMed.Our Vacation, Sick and
Holiday programs are available for you to rejuvenate with time off.
For your financial wellness, HEI provides a wide array of coverage,
including Supplemental, Spousal and Child Life insurance as well as
Short and Long-Term Disability plans. Our 401(k) Savings Plan with
matching funds, and discounts through our 'YouDecide' and Hotel
Room Discount programs provide additional incentives for choosing
HEI as the employer of your future. Specific details and
eligibility of these programs vary by location and employment
status. Work today, get paid today! We proudly partner with
DailyPay, a voluntary benefit that allows our associates access to
their earnings when they want them. HEI Hotels and Resorts is an
equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, and
other legally protected characteristics. Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: The Hotel Minneapolis, Rochester , Guest Services Agent - Union Full-Time, Hospitality & Tourism , Minneapolis, Minnesota
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